Shipping Policy

Thank you for shopping with Velnixe. We are committed to providing a smooth and reliable shipping experience for all our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

United States Shipping

We proudly offer FREE shipping on all eligible orders within the United States.

Estimated Delivery Time:
7–12 Business Days

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

International Shipping

We ship to many countries worldwide.

International shipping rates are calculated at checkout based on your location, shipping address, package size, and destination country.

Estimated Delivery Times:

• Canada: 8–15 Business Days

• United Kingdom: 7–14 Business Days

• Europe: 8–18 Business Days

• Australia & New Zealand: 10–18 Business Days

• Other International Destinations: 10–25 Business Days

Please note that delivery times are estimates and may vary due to customs inspections, local postal services, weather conditions, or other factors beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow 2–5 business days for tracking updates to appear in the carrier's system.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Delayed Shipments

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:

• Customs clearance procedures

• Carrier delays

• Severe weather conditions

• Peak holiday seasons

• Unforeseen logistical disruptions

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate the issue and help find an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Thank you for choosing Velnixe.